FAQ

Purchasing a Movie Gift Card


Q: Where can I purchase The Villages Movie Theaters Movie Gift Card?
A: The Villages Movie Theaters Movie Gift Cards can be purchased in person at any of our theater location box offices – Rialto Theatre, Old Mill Playhouse, or Barnstorm Theater, or on our website – www.TheVillagesTheaters.com.

Q: How will I receive confirmation of my online order?
A: You will be prompted to include your email address during the order process. Once the order has been placed, a copy of the order will be sent to you. This will also act as your receipt. If you do not receive an email confirmation, please contact us at giftcards@thevillagestheaters.com.

Q: May I ship The Villages Movie Theaters Movie Gift Card directly to the recipient?
A: Yes. During the order process you will have an option to have the gift card shipped to yourself or your recipient.

Q: How will The Villages Movie Theaters Movie Gift Card be delivered?
A: The Movie Gift Card will be sent using USPS Priority Mail. The card(s) will come in a bubble-pack package, with The Villages Movie Theaters on the return address label.

Q: I am interested in purchasing Movie Gift Cards in bulk quantities… what programs are offered?
A: Currently, we offer no programs for bulk gift card sales. For bulk orders we encourage you to please email us at giftcards@thevillagestheaters.com.

Q: May I return or exchange my Movie Gift Card?
A: The Villages Movie Theaters Movie Gift Cards are non-refundable, except in states where required by law.

Gift Card Delivery


Q: When are Movie Gift Card orders filled?
A: Orders placed will be processed, and mailed the next business day, Monday through Friday (excluding holidays and weekends).

Q: What are my delivery/shipment options?
A: Movie Gift Cards will be delivered by USPS Priority Mail. This method generally takes between 5 – 7 business days depending on the mail volume of the USPS.

Q: Do you ship to Canada?
A: Yes. Movie Gifts Cards being sent to Canada will utilize US First Class service. Delivery times vary. This service cannot be tracked.

Q: Do you offer a Saturday overnight delivery?
A: No. Saturday overnight delivery services are not available when purchasing The Villages Movie Theaters Movie Gift Card.

Q: Is there a signature required for delivery sent by USPS Priority Mail?
A: No – a signature is not required. Your package will be left in the usual manner as your regular First Class Mail would be.

Q: When will my Movie Gift Card arrive?
A: Orders placed will be processed, and mailed the next business day, Monday through Friday (excluding holidays and weekends). Movie Gift Cards will be delivered by USPS Priority Mail. This method may take between 5 and 7 business days, depending on the mail volume of the USPS. The Village Movie Theaters and The Villages Operating Company are not responsible for shipping delays due to courier error or inclement weather.

Q: I have not received my online order – what do I do?
A: For fastest service, please email us at giftcards@thevillagestheaters.com. If needed, we can cancel the original Movie Gift Card that was shipped and ship a replacement using the same delivery method as the original order. If another delivery method is requested, the additional cost will be the purchaser’s responsibility.

Using The Villages Movie Theaters Movie Gift Card


Q: Where may I use my Movie Gift Card?
A: The Movie Gift Card may be used for ticket and concession purchases at any of The Villages Movie Theaters locations – Rialto Theatre, Old Mill Playhouse, and Barnstorm Theater. With the Movie Gift Card you can receive 10% off of your concession order when payed for in full with a Movie Gift Card.

Q: May I use more than one Movie Gift Card to pay for my transaction?
A: Yes. You may use as many Movie Gift Cards as you wish in order to pay for your transactions at The Villages Movie Theaters.

Q: What will happen if I do not use the entire amount of the Movie Gift Card in one visit?
A: A balance will remain on your Movie Gift Card until the full amount of the card has been depleted.

Q: Do The Villages Movie Theaters Movie Gift Cards expire?
A: No. Purchased Movie Gift Cards do not expire, and we do not charge a maintenance or non-usage fee to the gift card.

Q: Can my Movie Gift Card be replaced if lost or stolen?
A: No. The Villages Movie Theaters and The Villages Operating Company are not responsible for lost or stolen gift cards.

The Villages Movie Theaters Movie Gift Card Terms and Conditions

Usable up to balance to buy goods or admission tickets only at participation theaters owned and operated by The Villages Operating Company. Not redeemable for cash unless required by law. Not a credit or debit card. Cannot be replaced or replenished if lost, stolen, or used without authorization. Purchase, use, or acceptance of card constitutes acceptance of these terms.